How Diagnex handles the information you share when you apply for empanelment or contact us.
This policy explains how professional information submitted through the Diagnex Doctors website is used for enquiries, credential review and onboarding.
When you submit an empanelment or onboarding application, we collect the professional and contact details you provide, such as your name, medical registration information, email, mobile number, speciality, city, practice information and credential documents. This doctor website is not intended for patient records, prescriptions or clinical reports.
We use professional application information to review your enquiry or credentials, assess a possible professional relationship, communicate about onboarding, and maintain an operational record of the application. Submitting an application does not itself create an empanelment or commercial agreement.
Credential documents submitted through doctor onboarding are handled server-side and stored outside the public website directory rather than being exposed through a public file URL. Access should be limited to authorised personnel involved in the relevant review and operational process. We apply data-minimisation and access-control principles and handle information in accordance with applicable law.
Professional application information is not sold. It may be shared internally or with authorised service providers only where reasonably required to operate, secure or review the application process, subject to appropriate controls. Information is retained only for as long as reasonably required for the purpose for which it was collected, legal or regulatory obligations, security, dispute resolution or legitimate operational records.
You may contact Diagnex to request access to or correction of professional information you have submitted, or to raise a privacy concern. Requests are handled subject to applicable legal and regulatory requirements and any information that Diagnex is required or permitted to retain.
Diagnex is the public brand of Carehorizon Health Private Limited. Email care@diagnexhealth.com or call Diagnex for privacy or application-related questions.